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Voice assistants for real estate agencies

From all your inquiries — only qualified clients on your agents’ calendars

A voice assistant calls back every new lead instantly: qualifies them based on your criteria, confirms their interest in a viewing, and sends all details straight to your CRM, messaging apps, or email.

Open the demo and leave your number — the assistant will call you back, answer your questions, and ask a few details to arrange a viewing.

An estate agent showing an apartment to a couple while a phone rings unanswered on the table

Why inquiries take so much of the working day

Handling incoming inquiries manually means hours of repetitive calls, all spent trying to separate serious clients from time-wasters.

  1. The same questions, all day long

    Agents spend hours answering the same basic questions instead of closing deals.

  2. Most inquiries go nowhere

    Callers with no proof of income, no mortgage in place, or simply looking around.

  3. Viewings nobody turns up to

    An agent drives across the city to open a flat, and the caller does not pick up or has forgotten the appointment.

  4. Details scattered across private chats

    Inquiry details end up in agents’ private chats, and whoever runs the team cannot see the real picture.

An estate agent walking between appointments, phone to the ear

From the first inquiry to a qualified client

How the assistant handles an incoming lead, details the property, and prepares the viewing for the agent.

A man taking a callback at his kitchen table, notebook open
  1. The client submits an inquiry on a portal or your website

    The request arrives immediately with details of the property the client is interested in.

  2. The assistant calls back within a few seconds

    Right while the client is still browsing the listing and ready to talk — no need to recall a day later which property it was.

  3. Answers questions about the property

    Covers all the details: from price, layout, and furniture to parking and any follow-up questions.

  4. Qualifies the client based on your criteria

    Finds out budget, payment method, approved mortgage or proof of income for rentals, move-in timeline, and any other deal-critical details.

  5. Hands over ready data to your team

    The agent gets a lead card with all inquiry details and the client’s preferred viewing time. All that remains is to get in touch and confirm the appointment.

The essence of the call directly in the CRM — without listening to recordings

After the call, a structured summary appears in the CRM: budget, timeline, payment method, preferred viewing time, and any other criteria tailored to your needs.

If the client didn’t mention an important detail, the assistant doesn’t guess — the card will simply say: “Not discussed.”

Viewing requested

LIS-BCN-001

Property
Casa Girona, two-bedroom apartment in Barcelona
Client intent
Buying
Purpose of purchase
Own use
Budget
Up to €650,000
Timeline
Within 1–3 months
Financing
Mortgage, partly arranged
Requirements
Parking, balcony, not the ground floor
Preferred areas
Not discussed
Viewing
Requested for Thursday 16:30

Asked during the call

Is there parking with the apartment?

Yes, one underground space is included in the price.

Recommended action

Confirm the Thursday viewing and prepare the parking documentation.

An example of the record the assistant creates after a test call.

One assistant for the tasks that keep your agency moving

Start with the workflow where your team loses the most inquiries or time. Add more use cases when you are ready.

  • Calls to your main line

    It answers calls 24/7 — when agents are at viewings, and outside office hours. It handles the basic questions and routes inquiries to the right agent.

  • Viewing reminders and rescheduling

    It reminds the client about the appointment in advance, and if their plans change it agrees a new time, so no agent drives out to an empty viewing.

  • Post-viewing feedback

    It calls the client after the visit: how it went, whether they are ready to make an offer or why they passed — and logs all of it in your CRM.

  • Reactivating your old database

    It calls clients from the archive when a property matching their request comes up, or the price drops on one they viewed.

Less routine — more closed deals

The assistant takes over initial contact and routine questions, while agents step in when the client is ready to move forward.

  • Lead volume

    The team cannot keep up with lead volume

    What the assistant does
    Answers every call, answers questions, and filters out non-qualified leads.
    What the agency gets
    Agents work only with ready-to-buy clients.
  • Agent occupancy

    Agents are at viewings or on the road

    What the assistant does
    Takes the initial call and immediately identifies the client’s needs.
    What the agency gets
    No lead is lost while the agent is busy.
  • Repetitive questions

    Clients ask dozens of repetitive questions

    What the assistant does
    Instantly provides accurate details: from price and layout to deal terms.
    What the agency gets
    Less routine work, instant answers for the client.
  • Appointment management

    Clients forget appointments or run late

    What the assistant does
    Sends advance reminders and helps reschedule if plans change.
    What the agency gets
    Fewer missed viewings and wasted trips for the agent.
  • CRM data quality

    Only a bare phone number ends up in the CRM

    What the assistant does
    Logs key details from the call and creates a ready summary.
    What the agency gets
    The agent reaches out already knowing the budget, timeline, and goals.

Experience the prospect journey—from inquiry to CRM record

Choose a property on the demo website, leave your phone number, and receive a call from the assistant. In a short conversation, it will answer property questions, qualify your needs, and create a summary for the agent.

Try the Demo

By leaving your phone number in the demo, you agree to receive a test call from the Wibe Labs voice assistant.

  1. Choose a property from the catalogue

    Open the listing for the apartment or house you want to use for the test call.

  2. Submit an inquiry

    Enter your phone number in the form and confirm that you would like a callback.

  3. Take the assistant’s call

    Ask questions about the property and share your budget, timing, mortgage status, or preferred viewing time. The assistant will answer your questions and ask relevant follow-up questions.

  4. Review the CRM record

    After the call, open the summary with the property, your answers, stated needs, call outcome, and recommended next step.

From initial setup to first calls

We start with the task where your team loses the most time and integrate the assistant into your agency’s daily workflow.

Three colleagues working through listings at a table in an agency office
  1. Selecting the key task

    We identify where the agency is losing leads: missed calls, slow response times, or routine qualification.

  2. Setting up logic and property data

    We upload property details, communication rules, and call transfer scenarios. The assistant relies strictly on this data and invents nothing.

  3. Connecting your services

    We integrate the assistant with your CRM, calendar, email, or messaging apps — data flows directly to where your team already works.

  4. Launching and refining

    We review the first call summaries and recordings to quickly refine scripts and answers based on real conversations.

Automation with clear boundaries

The assistant supports agreed tasks. Your agency decides which questions it can handle independently and when it should involve an agent.

Handled by the assistant

  • At the start of the conversation, the prospect is told they are speaking with a voice assistant.
  • The assistant uses only approved information about properties and agency workflows.
  • Data storage, access, and processing are configured to meet your agency’s requirements and applicable privacy rules.

Handed to a person

  • If information is unavailable or a question requires professional judgment, the assistant does not guess. It records the question for an agent.
  • Legal questions, price negotiations, unusual cases, and sensitive requests are handed over to a human team member.
  • When needed, the assistant transfers the conversation to a live team member or arranges a callback.

Take the routine off your team

Put a voice assistant in front of the inbound flow: it screens out the inquiries that go nowhere and passes on only the callers worth meeting.

Try the Assistant

Book a Call

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